Contact Us
Get in Touch
We’d love to hear from you! Whether you have questions, feedback, or suggestions, we’re here to help.
What You Can Contact Us About
Questions About Our Calculators
- How to use our tools
- Understanding your results
- Technical issues or bugs
- Feature requests
Feedback and Suggestions
- Ideas for new calculators or tools
- Ways we can improve existing features
- Content suggestions
- User experience feedback
Partnership Inquiries
- Media and press inquiries
- Business partnerships
- Collaboration opportunities
- Advertising inquiries
Privacy and Data
- Questions about our Privacy Policy
- Data access or deletion requests
- Privacy concerns
Before You Contact Us
Common Questions
Q: How accurate are your calculator results?
A: Our calculators use data from trusted sources like Freddie Mac and provide accurate estimates. However, actual rates and terms vary by lender and individual circumstances. Always verify with qualified professionals.
Q: Do you provide financial advice?
A: No. We provide educational tools and information, not personalized financial advice. For specific financial guidance, please consult with licensed financial advisors, mortgage brokers, or other qualified professionals.
Q: Can you help me get a mortgage or refinance?
A: We don't originate loans or provide mortgage services. Our calculators help you evaluate options, but you'll need to work with lenders directly. We can point you to trusted partners through our affiliate links.
Q: Why isn't the calculator working?
A: Try refreshing your browser or clearing your cache. If the problem persists, please email us with details about your browser, device, and the specific issue you're experiencing.
Q: Do you store my financial information?
A: No. Calculator inputs are processed locally in your browser and are not stored on our servers unless you explicitly choose to save your results. See our Privacy Policy for details.
Response Times
- General inquiries24-48 hours
- Technical issues24-48 hours
- Partnership inquiries2-5 business days
- Privacy requestsWithin 30 days
Report a Bug
Found a bug or technical issue? We want to know!
When reporting bugs, please include:
- What happened: Describe the issue you experienced
- What you expected: What should have happened
- Steps to reproduce: How can we recreate the issue?
- Browser and device: What browser and device were you using?
- Screenshots: If applicable, screenshots are very helpful
Email bug reports to: admin@offthebooks.money with “BUG REPORT” in the subject line.
Suggest a Feature
Have an idea for a new calculator, feature, or improvement? We’d love to hear it!
Please include:
- What you’d like to see: Describe the feature or tool
- Why it would be helpful: How would it benefit you and other users?
- Use case: Give us an example of how you’d use it
Email feature suggestions to: admin@offthebooks.money with “FEATURE REQUEST” in the subject line.
We read every suggestion, and many of our best features come from user feedback.
Media and Press
For media inquiries, interviews, or press requests, please email:
Include:
- Your name and publication
- Topic or angle of your story
- Deadline
- Specific questions or interview requests
Partnership Opportunities
Interested in partnering with Off the Books? We’re open to:
- Content collaborations
- Tool integrations
- Educational partnerships
- Affiliate partnerships (if aligned with our values)
Email partnership inquiries to: admin@offthebooks.money with “PARTNERSHIP” in the subject line.
Privacy Requests
To exercise your privacy rights (access, correction, deletion of personal data), please email:
admin@offthebooks.money with “PRIVACY REQUEST” in the subject line
Include:
- Your name and email address
- Specific request (access, correction, deletion, etc.)
- Any relevant details
We will respond within 30 days as required by applicable privacy laws.
We’re Here to Help
At Off the Books, we’re committed to making personal finance simple and accessible. Your questions, feedback, and suggestions help us improve and build better tools for everyone.
Don’t hesitate to reach out. We’re here to help.
admin@offthebooks.moneyThank you for using Off the Books!